They also report there is a lack of transparency from the corporation to front-line staff about such practices. Why is there a surcharge just to get a tracking number which is largely standard practice for e-commerce nowadays?Ĭanada Post retail employees (Shoppers Drug Mart staff) can never explain any of the above scenarios. What is the logic in pricing?Įxample 3: To get a tracking number for an international parcel can cost an extra $20 (Canada to Australia - $20-something for the mail itself, or over $40 for the mail with tracking) for the same-sized envelope in Example 1 and shipping method (Small Packet Air). There are times when the same thicker envelope (for instance with a heavier book inside) costs more to send within Canada than it does to the U.S. Do these rates seem unreasonable?Įxample 2: Letter mail within Canada must slide through a plastic device, if it doesn’t fit it needs to be sent as upgraded mail for an extra charge, however the same thick envelope to the U.S. An envelope with a coil-bound letter-sized-paper calendar inside costs over $11 to send to the U.S. costs a small business over $9 – more than the cost of the product. I realize the corporation manages its own operations and business, however I wonder if the federal government has any oversight and could either make recommendations or changes to the crown corporation.Įxample 1: Mailing a small envelope with a pair of socks to the U.S. In recent months I’ve been hearing several concerns from small-business owners about the rates that Canada Post charges for shipping. To: Public Services and Procurement CanadaĬc: Helena Jaczek MP, Canada Post Media Relations At no point did the person working at the post office check the (CORRECTLY FILLED) label to verify and they even tried to blame my friend for putting the wrong postal code.Īlso their delivery times are inconsistent and they rarely actually knock instead just leaving a delivery attempt slip.
Canada post tracking number lost code#
The problem? Some moron put a single letter wrong in the system for the postal code and it thought the package was going somewhere else 30 minutes away from my house. To get to the point, when I got my package THE INFO MATCHED MY ID EXACTLY. They almost refused to give it to me but I had already dealt with them before so I was already irate and I was able to tell them all about the package so it was clearly mine. Had a friend ship some trading cards to me and they almost wouldn’t give them to me at the post office.Īpparently there was an issue finding my address, so I went in to pick up my package, but when they looked up the tracking number the addressed address didn’t match my ID. I'm now checking the delivery method when I place online orders to make sure my parcels are not coming via Canada Post since they won't deliver them.
I think they should have made a public announcement if they arbitrarily decided to change the rules. This means there is no such thing as parcel delivery from Canada Post if you live in a condo without a parcel locker. Today it happened again but when I called to complain, I was told that postal workers are not supposed to buzz the intercom and if there is not a parcel locker, the parcel does not get left. I complained twice and both times was told they should have buzzed me. Then they started sending my parcels directly to a pickup location claiming they had attempted delivery, but had not buzzed my intercom (it shows up on my phone if they do). I live in a condo and up until about a year ago, Canada Post would buzz my intercom to tell me my parcel had arrived and they would leave it in the lobby. I will no longer buy products online that use Canada Post as the shipper. Even the CRA gives you 30 days to respond when they contact you by mail. We were out of town, and didn't know the post office got it until we returned and I opened my mailbox and saw a notice that said it had been returned. We did not know when the package was coming as it was from out of the country, and there was a backlog on the product she ordered. They sent my daughter's package back after 2 weeks. Please email us your comments, frustrations, facts and ideas to More What's Wrong.
Here is where you get tell us what is wrong with Canada Post.
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